✨ Introduction

Welcome to Balloon Bouquet Bliss (BalloonBliss.co.uk). These Terms & Conditions govern all services provided by Balloon Bouquet Bliss. By booking our services, placing an order, paying a deposit or making a purchase, you agree to be bound by these Terms & Conditions.

These terms are designed to ensure a smooth, professional and enjoyable experience for all customers while protecting both parties throughout the booking process.

🎈 1. About Us

Balloon Bouquet Bliss is a UK-based event decoration, balloon styling and customised gifting company providing professional celebration services throughout Manchester, Cheshire and surrounding areas.

Our services may include but are not limited to:

• Kids Parties
• Character Parties
• Pool Parties
• Milestone Birthday Parties
• Birthday Decorations
• Baby Shower Decorations
• Bridal Shower Decorations
• Engagement Party Decorations
• Anniversary Decorations
• Family Celebrations
• Balloon Garlands
• Balloon Arches
• Balloon Displays
• Balloon Gift Boxes
• Chocolate Bouquets
• Snack Bouquets
• Personalised Gifts
• Custom Event Styling

Additional services may be introduced from time to time and will also be governed by these Terms & Conditions.

📝 2. Booking & Quotations

All quotations provided by Balloon Bouquet Bliss are subject to availability and may be withdrawn or amended at any time before a booking is confirmed.

Unless otherwise stated, quotations remain valid for a period of fourteen (14) days from the date issued.

A booking is only considered confirmed once:

• The required deposit has been received.
• Booking details have been agreed by both parties.
• Written confirmation has been provided by Balloon Bouquet Bliss.

We reserve the right to refuse any booking request at our sole discretion.

Customers are responsible for ensuring that all event information supplied during booking is accurate, including dates, times, venue details and contact information.

💳 3. Deposits & Payments

To secure an event date, Balloon Bouquet Bliss may require a non-refundable booking deposit.

Unless otherwise agreed in writing:

• Deposits are non-refundable.
• Full payment must be received before setup begins.
• Customised and personalised products may require full payment in advance.
• Outstanding balances must be settled by the agreed due date.

Failure to make payment within the agreed timeframe may result in cancellation of services without liability on the part of Balloon Bouquet Bliss.

All prices are quoted in Pounds Sterling (£ GBP) unless otherwise stated.

We reserve the right to request additional payments where customers make significant changes to an existing booking.

❌ 4. Cancellation Policy

Customer Cancellation

If a customer chooses to cancel a confirmed booking:

• Booking deposits remain non-refundable.
• Custom-made or personalised products already produced may not be eligible for refunds.
• Products, materials or decorations purchased specifically for the event may be chargeable.
• Additional costs already incurred by Balloon Bouquet Bliss may be deducted from any refund where applicable.

Balloon Bouquet Bliss Cancellation

In the unlikely event that Balloon Bouquet Bliss is unable to fulfil a confirmed booking due to unforeseen circumstances, we will either:

• Provide a full refund of payments received.
• Offer an alternative event date where possible.

Our liability shall be limited to the total amount paid by the customer for the affected booking.

Balloon Bouquet Bliss shall not be liable for any indirect, consequential or additional losses resulting from cancellation.

🎉 Thank You For Choosing Balloon Bouquet Bliss

We are committed to providing beautiful celebrations, professional service and unforgettable memories for every customer.

🔄 5. Event Changes

Customers may request changes to their booking, including event dates, times, venues, themes, colours, decoration requirements or guest arrangements.

Any requested changes must be submitted as early as possible to allow sufficient planning and preparation.

Balloon Bouquet Bliss will make every reasonable effort to accommodate requested changes; however, all changes remain subject to availability and operational requirements.

Additional charges may apply where:

• Extra materials are required.
• Additional labour is necessary.
• The event scope increases.
• The venue location changes.
• Setup or collection requirements change.

Significant alterations made close to the event date may not be possible due to preparation timelines and supplier commitments.

🎈 6. Balloon Decorations

Balloon decorations are temporary decorative products and naturally have a limited lifespan depending on environmental conditions and usage.

Customers acknowledge and accept that:

• Balloons may gradually deflate over time.
• Balloon colours may vary slightly from photographs.
• Environmental conditions can affect balloon longevity.
• Latex balloons are biodegradable and naturally change over time.
• Foil balloons may lose inflation due to temperature changes.

Balloon Bouquet Bliss cannot guarantee balloon performance where decorations are exposed to:

• Direct sunlight.
• Strong winds.
• Rain.
• Extreme temperatures.
• Sharp objects.
• Rough handling.
• Outdoor environmental conditions.

Once installed, balloon decorations should be treated as decorative items and handled with care.

☀️ 7. Outdoor Events

Outdoor installations and decorations are subject to weather conditions and environmental factors beyond our control.

Customers booking outdoor events acknowledge that:

• Wind may affect balloon displays.
• Rain may damage decorations.
• Extreme heat may reduce balloon longevity.
• Outdoor surfaces may impact installation methods.
• Weather-related issues cannot always be prevented.

Where possible, suitable shelter and weather protection should be provided.

Balloon Bouquet Bliss accepts no responsibility for damage or deterioration caused by weather conditions after installation has been completed.

The customer assumes all risks associated with outdoor event installations.

🏛️ 8. Venue Access

Customers are responsible for ensuring that the event venue provides suitable access for setup and collection activities.

This includes:

• Confirmed access times.
• Loading and unloading access.
• Parking arrangements.
• Venue permissions.
• Lift access where required.
• Suitable setup space.

Any restrictions not disclosed during booking that result in additional labour, delays or travel requirements may incur extra charges.

Balloon Bouquet Bliss reserves the right to modify installation plans where venue restrictions prevent safe or practical setup.

⚠️ 9. Damage To Decorations

Once decorations have been fully installed and accepted by the customer, responsibility for those decorations transfers to the customer and venue.

Balloon Bouquet Bliss shall not be responsible for damage caused by:

• Guests.
• Children.
• Venue staff.
• Third parties.
• Pets.
• Weather conditions.
• Accidental interference.

Customers may be charged for replacement decorations where additional work is requested after installation due to accidental or intentional damage.

Customers are encouraged to supervise children and guests around decorative displays to prevent damage and ensure safety.

🎈 Protecting Every Celebration

Our goal is to deliver beautiful, safe and memorable event experiences while ensuring every installation is completed to the highest professional standard.

🏛️ 10. Hire Items & Equipment

Certain decorations, props and event styling items supplied by Balloon Bouquet Bliss may be provided on a temporary hire basis and remain the property of Balloon Bouquet Bliss at all times.

Hire items may include but are not limited to:

• Backdrop Stands
• Display Frames
• Welcome Easels
• Cake Stands
• Decorative Props
• Display Equipment
• Event Styling Accessories
• Photo Booth Props
• Custom Display Structures

Customers agree to take reasonable care of all hired items while they remain in their possession.

Additional charges may apply in cases of:

• Loss of equipment.
• Theft of equipment.
• Damage beyond normal wear and tear.
• Missing components.
• Unauthorised removal or relocation.

Replacement or repair costs may be charged at the current market value of the affected items.

📸 11. Photographs & Marketing

Balloon Bouquet Bliss may photograph completed event setups, decorations, gift arrangements and styling installations for promotional and marketing purposes.

Photographs may be used on:

• BalloonBliss.co.uk
• Social Media Platforms
• Marketing Materials
• Online Advertising
• Printed Promotional Materials
• Portfolio Galleries
• Future Sales Presentations

We take reasonable care to focus on decorations and event styling rather than guests wherever possible.

If a customer does not wish event photographs to be used for marketing purposes, they must notify Balloon Bouquet Bliss in writing prior to the event date.

Such requests will always be respected wherever reasonably possible.

🎁 12. Customised Gifts

Many of our products are personalised and custom-made specifically for individual customers.

These products may include:

• Balloon Gift Boxes
• Chocolate Bouquets
• Snack Bouquets
• Gift Hampers
• Personalised Gifts
• Custom Printed Items
• Personalised Balloon Displays

Customers are responsible for ensuring all personalisation information provided is accurate, including:

• Names
• Dates
• Messages
• Spelling
• Colours
• Custom Instructions

Once production has commenced, personalised products may not be eligible for cancellation, exchange or refund unless required by law.

Balloon Bouquet Bliss shall not be responsible for errors resulting from incorrect information supplied by customers.

📦 13. Product Availability

While we make every effort to provide the exact products, colours and materials shown in quotations, photographs or promotional materials, occasional substitutions may be necessary.

Factors beyond our control may include:

• Supplier shortages.
• Discontinued products.
• Seasonal availability.
• Manufacturing delays.
• Shipping disruptions.

Where substitutions are necessary, Balloon Bouquet Bliss reserves the right to replace unavailable items with alternatives of equal or greater quality and value.

Any substitutions will be selected carefully to maintain the overall appearance and quality of the event design.

⚖️ 14. Limitation Of Liability

Balloon Bouquet Bliss shall not be liable for any indirect, incidental, special or consequential losses arising from the use of our products or services.

This includes but is not limited to:

• Loss of profits.
• Loss of business opportunities.
• Venue-related issues.
• Supplier delays.
• Weather-related disruptions.
• Third-party actions.
• Equipment failures beyond our control.

Our total liability for any claim arising from a booking shall not exceed the total amount paid by the customer for that specific booking.

Nothing within these Terms & Conditions excludes liability where such exclusion would be unlawful under applicable UK law.

Customers acknowledge that event planning involves factors outside our direct control and agree that reasonable efforts will always be made to deliver services to the highest professional standard.

🎉 Professional Service & Customer Protection

We are committed to providing premium decorations, personalised service and exceptional event experiences while maintaining transparency and fairness for every customer.

👶 15. Children's Safety

The safety of children is extremely important. Balloon Bouquet Bliss provides decorative products and event styling services; however, supervision of children remains the responsibility of parents, guardians or event organisers at all times.

Customers acknowledge that:

• Balloons may present a choking hazard if burst or damaged.
• Small decorative components should be kept away from young children.
• Decorative items are not intended to be used as toys unless specifically designed for that purpose.
• Children should be supervised around event installations and display structures.

Balloon Bouquet Bliss accepts no responsibility for accidents, injuries or incidents resulting from improper use of decorations or lack of supervision.

🍫 16. Allergies & Dietary Information

Where edible products are supplied, including customised gifts, chocolate bouquets, snack bouquets or gift hampers, customers are responsible for checking ingredients and allergy information before consumption.

Products may contain or have come into contact with:

• Milk
• Nuts
• Peanuts
• Soy
• Gluten
• Eggs
• Other allergens

Balloon Bouquet Bliss shall not be held responsible for allergic reactions, dietary issues or medical conditions relating to food products supplied by third-party manufacturers.

Customers are encouraged to inform us of any known allergies before placing an order.

⚡ 17. Force Majeure

Balloon Bouquet Bliss shall not be liable for any delay, interruption or failure to perform its obligations where such circumstances are beyond our reasonable control.

Examples include but are not limited to:

• Severe Weather Conditions
• Flooding
• Fire
• Power Failures
• Transport Disruptions
• Road Closures
• Government Restrictions
• Public Emergencies
• Supplier Failures
• Acts of God
• Industrial Action
• Unexpected Illness

In such circumstances, we will make reasonable efforts to offer alternative arrangements where possible.

🔒 18. Privacy Policy

Balloon Bouquet Bliss respects your privacy and is committed to protecting your personal information.

Information collected may include:

• Name
• Email Address
• Telephone Number
• Event Information
• Delivery Information
• Payment Information

Customer information is used solely for:

• Processing bookings and orders.
• Customer communication.
• Service delivery.
• Business administration.
• Legal and regulatory compliance.

We do not sell, rent or distribute customer information to unrelated third parties for marketing purposes.

All personal information is handled in accordance with applicable UK data protection regulations.

©️ 19. Intellectual Property

All content created by Balloon Bouquet Bliss remains our intellectual property unless otherwise agreed in writing.

This includes but is not limited to:

• Branding
• Logos
• Website Content
• Photographs
• Marketing Materials
• Graphics
• Design Concepts
• Custom Styling Concepts
• Written Content

No material may be copied, reproduced, modified or distributed without prior written permission from Balloon Bouquet Bliss.

✅ 20. Acceptance Of Terms

By placing an order, requesting a quotation, paying a deposit, confirming a booking or using any service provided by Balloon Bouquet Bliss, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions may be updated periodically to reflect changes in our services, legal requirements or business operations.

The latest version published on BalloonBliss.co.uk shall apply to all future bookings and services unless otherwise agreed in writing.

🎈 Balloon Bouquet Bliss

Company Name: Balloon Bouquet Bliss Co. Ltd.

Website: BalloonBliss.co.uk

Service Areas: Manchester, Cheshire & Surrounding Areas

Email: info@balloonbliss.co.uk

Phone / WhatsApp: +44 7738 864403

Professional Balloon Decorations • Event Styling • Kids Parties • Adult Events • Customised Gifting

💜 Thank You For Choosing Balloon Bouquet Bliss

Creating unforgettable celebrations, beautiful decorations and lasting memories throughout Manchester, Cheshire and beyond.